Estate Services

Estate Services - Customer Feedback Questionnaire

We need regular customer feedback on our performance and the quality of our services if we are to improve continuously. Your opinion will help us to focus our efforts and concentrate our resources on what is important to you and worthwhile changing.

Please indicate which service you wish to comment on :-

Estate Services overall  
Design Office Services  
Projects Enter Project Name
Maintenance and Operations
Asset Team (AMT) Gary Smith  
Paul Crouch  
Chris O'Connor  
Trade (DLO) Plumbers  
Electricians  
Mechanical  
Building Note that Building also covers the following Internal Service Areas;
Joiners, Builders, Painters, Locksmiths and Handygang.
Sports, Grounds and Gardens  
 
Print & Copy Bureau Sales/Customer Services  
Print Buying  
Photocopying & Finishing  
Teaching Technology Support  
Cleaning Services  
Security & Support Services  
Security  
Mail and Delivery Service  
Portering  
Estates' Helpdesk  

If you wish to comment on more than one service please complete another form.

Please rate our performance (including external contractors) against these industry standard Key Performance Indicators and critical success factors where 1 is excellent, 2 is above average, 3 is below average and 4 is poor.

1234N/A
1. Service/Project was undertaken within the agreed timescale
2. Service/Project was delivered within budget
3. Service/Project was delivered with minimal defects/complaints
4. We listened and understood your requirements
5. We provided you with accessible contacts
6. We responded quickly and flexibly to your queries and comments
7. We were helpful, courteous and professional in dealing with your requirements
8. We adopted a pro-active and positive approach
9. We kept you informed of progress
10. We ensured that our written communication (reports, documents, reference guides) was clear and concise
11. We provided a high standard of technical knowledge and expertise
12. Your overall satisfaction is
13. Do you consider that the service level you received is worthy of recommendation Yes  No 

14. If there was one thing that we could have done differently for you, what would this be?

15. Any other comments - please use this section to clarify your ratings or add any general comments or suggestions

16. Your response will be collated and recorded to improve our services, however, if you require immediate attention within 24 hours in relation to any aspect of your comments please tick this box.

Name Department
Contact number E-mail address
Date    

Thank you for taking the time to provide this feedback. Please press the Submit button to send your comments.

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